Frequently Asked Questions


What are the advantages of booking a dealership appointment?

Dealerships are busy at different times of the day and week. Although every attempt is made to staff accordingly, there may be occasions when a customer is required to wait to speak with a Product Advisor. By pre-booking your appointment, you are assured that a Product Advisor will be available to help you at a time that best suits your schedule.

Where can I locate the Vehicle Identification Number for my vehicle?

The Vehicle Identification Number (VIN) is displayed: On the driver's side dashboard near or under the bottom portion of the windshield On the ownership registration card On your vehicle insurance card On the certification label found on the driver's side doorjamb on most vehicles

Where can genuine Toyota parts be purchased?

Genuine Toyota parts and accessories are sold through the Parts Department of Toyota dealerships. The Parts Personnel at your Toyota dealer can determine the availability and price of the parts and accessories required, and can assist in the processing of your order.

Where can I find information concerning the towing capacity of my vehicle?

For towing information on current model year vehicles, please visit the Vehicles section of the Toyota Canada website, select the vehicle of your choice, and choose Specifications. Towing and weight capacity information is also available in your vehicle's Owner's Manual in the Trailer Towing section. You may also contact a Toyota dealership for further information. Note: Please refer to your Owner's Manual for additional towing information. Toyota does not recommend exceeding your vehicle's load capacity as this could have an adverse effect on performance, braking, durability, and driving economy.

What is the Vehicle Identification Number?

The Vehicle Identification Number, or VIN, is a sequence of 17 alphanumeric characters used to uniquely identify your vehicle. The VIN on vehicles purchased prior to 1992 may consist of fewer digits. Toyota VINs beginning with "2" indicate vehicles assembled in Canada. Vehicles with VINs beginning with "1", "4", or "5" represent vehicles assembled in the United States. Vehicles with VINs beginning with "J" were produced in Japan. The 2nd digit indicates the Manufacturer, which is Toyota. The next 6 digits (3 through 8) are the Vehicle Description Section (VDS). These provide information on the vehicle, engine, model and body style. The ninth digit is a check digit used internally. The 10th digit indicates the model year. Letters (except "O" and "Z") were used for vehicles up to the 2000 model year, while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year. The 11th digit is the plant code. Finally, digits 12 – 17 are the unique vehicle serial number. The letter "O" is never used in a VIN. "0" always refers to the number zero.